FAQ's

Can I pick this up?

• We are an online-only company and do not have a physical shop. We’re unable to accommodate pick-ups at this stage.
• We can ship all over Australia.

My order’s been sent. Can I change the address?

• We recommend keeping the original address to avoid delivery delays.
• If changes are required, please call 1300 85 40 50 to request an update.

Can I add items to my order?

• If your order is already being prepared or dispatched, changes may not be possible.
• If items are on backorder, we may be able to assist.
• Additional freight charges may apply.
• To ensure accurate processing, we recommend no changes once an order is placed.

Shipping & Delivery

Our delivery network spans across Australia using optimised transport carriers for fast and cost-efficient service.

• All deliveries are authorised to leave unless instructed otherwise.
• International shipping may be available in special circumstances — contact info@ironedge.com.au.
• Please inspect goods before signing for delivery.

Delivery Times

Orders ready to ship are typically dispatched within 1–2 business days.

Major Cities (From Dispatch)

• Sydney – 2 business days
• Adelaide – 2 business days
• Brisbane – 4 business days
• Perth – 4–6 business days
• Darwin – 5–7 business days

Express Services

Typically next business day delivery.

• Covers 80% of Australian addresses and PO Boxes.
• Operates between capital cities (excluding Darwin, Perth CBD only).
• Outside the Express network, fastest available transport will be used.

Shipping Policy

• Goods may be left at location if no one is present.
• If goods cannot be left, they will return to depot for collection.
• Redelivery will incur additional charges.
• We are not liable for delays or damages outside our control.
• No claims accepted after signing goods as received in good condition.

Shipping Terms & Conditions

1. Orders dispatch upon cleared payment.
2. Pallet orders assume tailgate vehicle unless advised otherwise.
3. Australia-wide shipping only. Prices in AUD incl. GST.
4. Backorders will delay full shipment unless split delivery requested (additional charges may apply).
5. Delivery times are subject to freight carrier scheduling.

Shipping of Pallet Orders

1. Tailgate charge included unless forklift available.
2. Drivers cannot move goods inside property.
3. Someone must be present to accept delivery.
4. Redelivery fees apply if unattended.
5. Bulk orders may require an additional dispatch day.

Local Pick-Ups

We do not currently offer local pick-up options.